Includes the following services:
1.BSO Central Access - Continues to accept and process referrals for cross sector Behavioural Support Services through waitlist telephone support which is provided weekly by BSS Psychogeriatric Case Manager or more intensive telephone support and consultation by a BSO team member. Outbound referrals to stakeholder programs will be considered where individual need and designated program capacity show good fit for immediate needs response. Available in English, Cantonese and Mandarin
Behavioural Support Services - Telephone/virtual support (i.e. care coordination, supportive counselling and education) to individuals and care partners experiencing responsive behaviours - Available in English, Mandarin, Cantonese, Farsi, Russian, Italian, Hungarian Romanian
Integrated Psychogeriatric Outreach Program - Telephone/virtual support and consultation for older adults experiencing mental health, substance abuse and/or cognitive impairments; connection to a Geriatric Psychiatrist through virtual care when required - Available in English, Farsi, Mandarin