Addictions Clinic Provides diagnosis, counselling and treatment by a team who are experts in addictions. Typical concerns include substance use or gambling.

Adult Day Program Provides a daytime group environment of supervised activities, meals, companionship and recreation for older adults and those with chronic or palliative conditions.

Adult Day Program (Virtual) Provided at homeProvides a virtual group environment of supervised activities, social connection, and companionship for older adults and those with chronic or palliative conditions.

Adult Skills Training Provides education sessions for adults that focus on topics including basic literacy, computer skills, and resume development.

Affordable Housing Affordable housing for people with low to moderate income that is owned or administered by the Region. Includes apartment buildings, townhouses, semi-detached, and single family homes.

Anesthesiologist Physicians who specialize in the care of patients undergoing surgery and the relieve of pain.

Aquafit Programs Exercise with the use of water to support the body to reduce the risk of muscle or joint injury.

Art Therapy Creating, viewing and talking about art to provide a way to cope with difficult thoughts, such as a new diagnosis, or address traumatic experiences.

Assistive Equipment Provides aids for daily living. Includes devices such as cognitive/learning aids, control and signaling aids, hearing aids, mobility aids, seating devices, speech aids.

Attendant Service (In-Home) Provided at homeOffers comprehensive, ongoing help with daily activities that can include personal grooming, transferring, dressing, bathing, meals, ventilator and tracheotomy services.

Audiologist Clinicians who specialize in prevention, assessment, treatment and rehabilitation of hearing and balance difficulties.

Behaviour Consultation (In-Home) Provided at homeObservation and assessment of an individual's behaviours in order to provide recommendations for behavioural improvement.

Blind/Low Vision Rehabilitation Provides vision assessments, mobility, and life skills training and accessible library services. Recommendations for technical aids and computer adaptations.

Bone Mineral Densitometry A medical imaging technique used to check the level of calcium in bones. Often used for diagnosing osteoporosis and predicting risk of fractures.

Cardiac Rehabilitation (In home) Provided at homeAn in home program for people with heart disease designed to reduce future heart risks. Often involves nutritional counseling, blood pressure management, weight, and diabetes management, exercise and counseling.

Cardiac Rehabilitation Clinic Programs for people with heart disease designed to reduce future heart risks. Often involves nutritional counseling, blood pressure management, weight, and diabetes management, exercise and counseling.

Cardiorespiratory Diagnostics Diagnostic intervention to determine the condition of patient's heart and lungs. Includes lung function, exercise tolerance, echocardiogram, and Holter monitor test.

Care Coordination Provided at homeIntegrates health and social services by facilitating referrals and access to service across agencies. Supports care by providing follow-up after hospitalization or emergency room visits, or after specialist assessments.

Care Coordination - On Site Integrates health and social services by facilitating referrals and access to service across agencies. Supports care by providing follow-up after hospitalization or emergency room visits, or after specialist assessments.

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Careers - Auxiliary Nurse Provided at homeSee available opportunities at this agency

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Caregiver Support Provides one on one guidance to address the unique challenges of caring for a loved one or family member. May focus on practical caregiving skills, understanding medical needs, or navigating available resources.

Central Intake Provided at homeA referral that is submitted to a Central Intake team. Central Intake calls, screens and routes the referral to its final target service.

Central Intake - Assertive Community Treatment Provided at homeThese teams comprised of a multidisciplinary team that include a mix of the following care providers: psychiatrist, nurse, case manager, occupational therapist, social worker, addictions worker, and/or peer support workers.

Central Intake - Community Counselling or Treatment Provided at homePrograms provided with the goal of assisting individuals with developing skills to manage mental health, substance abuse and related problems, and/or maintain and enhance treatment goals.

Central Intake - Drop in & Group Programs Provided at homeCommunity-based programs that include employment and education support, social recreation, meal programs, drop-in groups, peer support and accompaniment services. Many of these programs can be accessed anonymously.

Central Intake - Mental Health Case Management Provided at homePrograms provide one-to-one supports to individuals in identifying goals that will help them meet their health care needs. Services include assessment, planning, supportive counselling, assistance with activities of daily living,

Central Intake - Opiate Outreach Treatment & Counselling Provided at homeCommunity-based programs that include counselling and therapy, opioid agonist treatment, health education, and outreach services to individuals currently using opiates and/or methadone or Suboxone/buprenorphine.

Central Intake - Withdrawal Management Provided at homeWithdrawal support to individuals in an acute state of intoxication or withdrawal from alcohol or other substances.

Cervical Screening A test designed to find cell changes in the cervix before they become cancer. Provided to people at risk of cancer and have no symptoms.

Child Care Program Full-day or part-day child day care program. Includes after-school care for school aged children.

Chiropodist and Podiatrist Specialists in the care of feet.

Community Care Consultation Provide consultation to primary care practitioners and other clinicians regarding home and community care options available in the community.

Community Centre Facilitates activities in a supported setting such as recreation, fitness, social, educational programs and events. Specialized programs in post-rehabilitation, chronic disease management, and nutrition education may also be available. Usually membership based.

Community Paramedicine Provided at homeCommunity Paramedics use their training and assessment skills to monitor overall health of residents and checking on things such as vitals and medication compliance for the goal of reducing hospital readmissions and transports to emergency departments.

Complex Continuing Care Hospital inpatient service for medically complex patients, often the result of a chronic or devastating illness. Care may include ventilation, special feeding, tracheotomy care, special pain management and palliative care.

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COVID Testing Site Provides COVID-19 testing at a designated site.

Dance Therapy Services that use movement and dance to improve the emotional, cognitive, physical and social well-being of a person.

Dental Clinic Providing a full range of dentistry services in a clinic setting. Services may include cleaning, teeth repair, x-rays, oral surgeries and denture fittings.

Dietitian Consultation Individualized nutrition counselling. Normally provided by a Registered Dietitian.

Dietitian Counselling (In-Home) Provided at homeProvides nutritional counselling to people in their homes.

Driving Assessment Provides an evaluation of the ability to safely operate a vehicle. Often required for persons with medical conditions such as stroke, spinal injury or other diseases associated with ageing. Assesses areas like vision, physical function, and knowledge of road rules.

Drop-In Centre A friendly environment where people can go to obtain food and other services. Does not provide temporary residence.

Emergency Shelter Shorter term residential programs designed for people with no fixed address.

Employer Services Provide employer support for activities such as recruitment services and training, workforce development programs, help posting a job, hiring an apprentice, or accessing government incentives.

Employment Counselling Assistance with a plan of action to achieve individual career and employment goals.

Employment Resource Centre A site where resources are available to assist with job search needs. May include computer and internet access, job postings, telephones, and labour market information.

Financial Assistance Provides financial assistance, such as government aid programs or charitable grants, to meet special needs. (e.g., home adaptation programs, home energy, medical equipment, holocaust survivors, etc.)

Financial Education Provides financial information education and counselling.

Fitness Group Exercise sessions where participants develop physical fitness and/or skills within a defined sport. May be either beginners or advanced.

Flouroscopy An imaging modality that uses x-rays to allow real-time visualization of body structures. (e.g., Barium Studies)

Food Bank (Mobile) Provided at homeA place where stocks of food, typically basic provisions and non-perishable items, are supplied free of charge to people in need.

Foot Care (In-Home) Provided at homeProvides in-home nursing foot care and advice for clients to address common foot problems such as thickened and fungal nails, corns, calluses, bunions.

Foot Care Clinic Provides nursing foot care and advice for clients to address common foot problems such as thickened and fungal nails, corns, calluses, bunions.

Friendly Visiting Provided at homeOffers no charge visiting companionship such as conversation, reading, games, or crafts, while providing a safety check. The contact may be face-to-face at the client's home or through a phone call.

Gastroenterologist Physicians who specialize in the diagnosis and treat of diseases of digestive organs, including stomach and intestine.

General Surgeon A surgical subspecialty focusing on abdominal organs.

Geriatric Medicine Clinic Provides geriatric medical assessment, diagnosis, and treatment by a team of health professionals who are experts in seniors' health. Typical concerns include falls prevention, medication management and cognitive decline.

Geriatric Medicine Inpatient Service Provides assessment and a treatment plan to improve mobility, address memory and thinking problems and manage chronic pain and everyday activities more independently and safely. Provided in hospital setting over several weeks.

Geriatric Psychiatrist A medical practitioner that specializes in the diagnosis and treatment of mental health issues that occur more commonly in older patients, such as dementia, depression, anxiety, and schizophrenia.

Geriatric Psychiatry Clinic Provides geriatric mental health assessment, diagnosis, counselling and treatment by a team who are experts in seniors' mental health.Typical concerns include confusion, anxiety, depression and psychosis.

Geriatric Psychiatry Consultation Provided at homeProvides expert assistance to staff who work with seniors with challenging behaviours. This includes training and education for staff to address specific patient scenarios.

Geriatric Psychiatry Inpatient Service Provides psychiatric assessment and a treatment plan to address challenging cognitive, behavioural and medical issues of seniors. Provided in hospital setting over several weeks.

Geriatrician A medical practitioner who specializes in the diagnosis, treatment, and prevention of disease and disability in older adults.

Group Dining Serves nutritionally balanced lunches, or dinners, in a social group environment.

Group Home A home where a small number of people in need of care, support, or supervision, can live together.

Group Therapy A special form of therapy in which a small number of people meet together under the guidance of a professionally trained therapist to help themselves and one another.

Health Education Class (Virtual) Provided at homeProvides online education sessions related to a specific health category or concern.

Health Education Classes Provides education to participants to make choices that may improve wellness or reduce risks of disease. May focus on specific diseases or specific lifestyle issues (e.g. healthy eating).

Hearing Loss/Deaf Support Provided at homeProvides education, demonstrations and recommendations about devices to help people with hearing loss communicate better. Home visits available. Personal counseling and advocacy (available in ASL).

Home Care Provided at homeA variety of at home services provided by private home care organizations

Home Modification Provided at homeService that involves physically altering a home to help a resident with functional disability or impairment to be more independent and safe.

Home Safety Assessment Provided at homeAssessment of safety of patient living at home.

Home Support Helper Provided at homeProvides help in the home such as meal preparation and planning, light housekeeping, companionship, errands, medication reminders and assistance getting to outings.

Hospice Care (In-Home) Provided at homeStaff from multiple health disciplines provide health care, emotional and practical support to those with a life-threatening or terminal illness.

Housekeeping Provided at homeOffers assistance with routine household activities such as light house cleaning, laundry, ironing, and preparing meals.

In-Home Hair Cutting Provided at homeHair cutting service that will come to your home

Independent Living Skills Training (In Home) Provided at homeAssists people with physical health, social and emotional support aimed at more independent living and integration into the community.

Individual Advocacy A service that promotes, protects and secures a person’s rights. Often involves empowering people to become an advocate for themselves.

Individual/ Family Counselling (In-Home/ Local) Provided at homeGuidance or advice provided to people aimed at helping manage a challenging situation or to resolve personal problems. Includes mental health and addictions counselling.

Individual/ Family Counselling (Virtual) Provided at homeOnline or phone-based meetings where members provide each other help for a particular life challenge. Often involves relating personal experiences and providing sympathetic understanding. May be clinician or volunteer-led.

Infant & Child Development (In-Home) Provided at homeSupporting families who have concerns with their child’s development with a multidisciplinary team approach.

Infant & Child Development Clinic Supporting families who have concerns with their child’s development with a multidisciplinary team approach.

Intensive Behaviour Intervention Evidence based therapies and treatment for children with Autism, developmental, behavioural or social challenges, under the supervision of a psychologist.

Intensive Behaviour Intervention (In-Home) Provided at homeEvidence based therapies and treatment for children with Autism, developmental, behavioural or social challenges, under the supervision of a psychologist.

Internal Medicine Specialists who diagnose and treat illness in adults.

Laboratory Services Provides diagnostic tests to aid in the diagnosis and monitoring of disease. Involves tests in areas such as Chemistry, Hematology, Bacteriology, Pathology and Serology among others.

Magnetic Resonance Imaging/Positron Emission Tomography A medical imaging technique used to visualize detailed internal structures, providing real-time, three-dimensional views of body organs making visualization of brain, spine, muscles, and joints excellent.

Mammography An imaging modality that uses low energy x-rays specifically for imaging of breast tissue.

Meal Preparation Provided at homePreparation and service of meals for a period of time.

Meals on Wheels Provided at homeDelivers a nutritionally balanced noon hour hot meal by volunteers who provide a social contact and a safety check for the client. Special diets may be accommodated. Frozen meals may be available.

Memory Clinic A service specializing in the assessment and diagnosis of memory disorders cause like Alzheimer's disease or dementia. Involves a multidisciplinary team of staff.

Mental Health Clinic Provides mental health assessment, diagnosis, counselling and treatment by a team who are experts in mental health.

Midwifery Care Provided at homeProvides a variety of midwifery care including prenatal up until after-birth care.

Mobile COVID Testing Provided at homeProvides COVID-19 testing at home.

Music Therapy Services that use music to promote healing, improve mood, relieve stress, and provide relaxation. May involve listening, song writing, lyric discussion, or performing music.

Network Area Provided at homeA summary of all the active networks in the Caredove universe.

Neurorehabilitation (In-Home) Provided at homeProvides personalized, one-on-one therapy sessions tailored to each patient's specific neurological needs. This service provides expert care directly to the patient's living environment, enhancing comfort and facilitating better recovery outcomes.

Neurorehabilitation Clinic Rehabilitation to aid in recovery from a nervous system injury. Treatment helps return the person to meaningful roles in life by regaining and relearning skills for everyday living.

Nuclear Medicine An diagnostic imaging modality that involves injection or inhalation of radioactive tracers to visualize various organs. Commonly used in bone scans, scans of blood flow, and kidney function tests.

Nursing (In-Home) Provided at homeNursing care for a chronic or temporary condition. Hands-on care is offered (e.g., wound management, IV therapy) and teaching and monitoring. (e.g., diabetic teaching) Available on a shift or visit basis.

Nursing Home Homes for people requiring 24-hour nursing care and regular medical supervision.

Obstetrician-Gynecologist A physician who specializes in medical and surgical care of women with particular expertise in pregnancy, childbirth, and reproductive system disorders.

Occupational Therapy Clinic Occupational therapy clinic.

On-Demand E-Learning Self-guided courses available for participants to learn with a computer and internet connection.

Oncologist Physicians who specialize in treating people with cancer.

Opthalmologist Physicians who specialize in the anatomy, physiology and diseases of the eyeball and orbit. Medically treats eye disease and performs surgery when warranted.

Other Services Other unique and uncommon services.

Other Services (In-Home) Provided at homeOther unique and uncommon services. (Provided at home)

Otolaryngologist (ENT) Physicians who specialize in the diagnosis and treatment of disorders of the head and neck. (Particularly the ear, nose and throat.)

Overdose Prevention Site A safe, hygienic environment for people to inject pre-obtained drugs under the supervision of staff, with a goal of reducing drug overdoses and infection. Connects people with other services.

Pain Management Clinic Medical and other treatment aimed at relieving long term pain, such as painkilling drugs; injections; hypnotherapy and acupuncture. Requires medical referral.

Palliative Care Consultation Provided at homeProvides case consultations to professionals working with palliative pain and symptom management using leading practice assessment tools and guidelines.

Pediatrician Medical specialist dealing with the development, health, and diseases of children.

Personal Emergency Response Provided at homePersonal home emergency monitoring, often for people at risk of falling, so they can signal for help at any time of time.

Pharmacist Consultation Guidance from a pharmacist to ensure medication is monitored and managed correctly.

Pharmacist Consultation (In-home) Provided at homeGuidance from a pharmacist to ensure medication is monitored and managed correctly. (In Home)

Physiotherapy Use of physical methods, including manipulation and exercise therapy aimed at restoring movement and balance after injury, disease or surgery.

Physiotherapy (In-Home) Provided at homeService may include education, physical manipulation, massage, hydrotherapy, and exercise therapy, to assist recovery of damaged tissues. Delivered at client's home.

Primary Care Practice A service that is the first point of entry and the continuing focal point for all needed health services. Usually led by a physician or nurse practitioner. Delivers preventative care and health education, management of chronic conditions, end-of-life care and refers to specialists.

Programs of All-Inclusive Care for the Elderly Provided at homePrograms of All-Inclusive Care for the Elderly (PACE®) provide all the medical and social services for a senior, including adult day care, home health care, transportation, social services, drugs, labs, and hospital care.

Psychiatrist A medical practitioner specializing in the diagnosis and treatment of mental illness.

Psychiatry Inpatient Service Provides psychiatric assessment and a treatment plan to address challenging cognitive, behavioural and medical issues. Provided in hospital setting over several weeks.

Psychotherapy Psychotherapy services offered by registered social workers, therapists and psychotherapists.

Psychotherapy (Virtual) Provided at homeVirtual Psychotherapy services offered by registered social workers, therapists and psychotherapists.

Pulmonary Clinic Services for people with respiratory disease such as COPD, cystic fibrosis aimed at improving the quality of life and supporting families. Often involves exercise and drug treatment.

RAI-CHA Assessment Provided at homeThe interRAI Community Health Assessment (interRAI CHA) instrument is most often done by community support service workers in the client home. It can be triggered by the RAI-screener.

Residential Hospice Improves quality of life for people living with life-limiting illness in a residential facility that feels like home. Care includes symptom management, social, spiritual, and family support.

Residential Rehabilitation Provides a residential setting for treatment of conditions such as substance abuse or traumatic injury.

Respirologist Physicians who specializes in the study and treatment of respiratory diseases.

Respite Care (In-Home) Provided at homeProvides temporary relief from caregiving role, reducing stress.

Rides & Transportation Provided at homeProvides door-to-door rides for seniors or adults who have a disability to attend medical and therapeutic appointments, social activities and perform other daily tasks such as shopping trips.

Screener Provided at homeA virtual service that contains a pre-defined set of questions within the form, which is used to populate a particular result which helps the registrant determine what type of referral to submit and/or next steps.

Seniors Gentle Exercise (In-Home) Provided at homeProvides exercise to improve cardio respiratory levels, muscular strength and balance. Available in the client's home.

Seniors Gentle Exercise (Virtual) Provided at homeProvides exercise to improve cardio respiratory levels, muscular strength and balance. Available virtually wherever the client is, as long as they have access to the internet.

Sexual Health Clinic Provides sexual health services including STI testing, contraception, and sexual wellness support.

Shopping Assistance Provided at homeProvides accompanied assistance with shopping and errands.

Social Activity Social programs that help keep people engaged with their friends or community. Activities are usually 1-3 hours and are often recreational. Programs may be offered virtually.

Social Work (In-Home) Provided at homeSocial work provided in home setting.

Speech-Language Rehabilitation (Virtual) Provided at homeIdentification, evaluation, and treatment of acquired communication disorders such as difficulty understanding or producing speech and swallowing. (Provided virtually)

Speech-Language Rehabilitation Clinic Identification, evaluation, and treatment of acquired communication disorders such as difficulty understanding or producing speech and swallowing. (Includes aphasia)

Speech-Language Screening Assessment and intervention services for communication development.

Spinal Cord Injury Support (In Home) Provided at homeProvides support to help people adjust to a new physical spinal cord disability.

Supervised Rehabilitation Exercise Exercise programs delivered with the support of certified professionals. Programs include a mix of education and exercise. May be focused on specific chronic disease. Often done in community, post rehabilitation.

Supplies Delivery Provided at homeHome delivery of essential supplies such as groceries and medications.

Support Group In-person meetings where members provide each other with help for a particular life challenge. Often involves relating personal experiences and providing sympathetic understanding. May be clinician or volunteer-led.

Support Group (Virtual) Provided at homeOnline or phone-based meetings where members provide each other help for a particular life challenge. Often involves relating personal experiences and providing sympathetic understanding. May be clinician or volunteer-led.

Tax Preparation Provides information and support in the process of preparing tax returns, often income tax returns.

Telemedicine Provided at homeVirtual consultation focused on health needs.

Telephone Helpline Provided at homeA telephone service to provide information and support.

Telephone Reassurance & Safety Checks Provided at homeProvides regularly scheduled phone calls to ensure the safety for those with health issues or who experience loneliness or depression.

Transitional Care Facility Provides nursing and rehabilitative care for patients being discharged from hospital. (E.g., for rehabilitative care due to fractures and joint replacements, wound care, stroke recovery.)

Transitional Housing Shorter term residential programs offering tailored support for people in specific transitional circumstances (including crises) in order to increase capacity to maintain housing stability over the long term.

Transitional Living Home A home where a person in need of care and supervision can live while learning skills to live independently.

Ultrasound An imaging modality that utilizes high-frequency sound waves to provide cross-sectional images of the body. Commonly used for abdomin, pelvis, cardiovascular, and obstetric purposes.

Urologist Physicians who specialize in the diagnosis and treatment of problems of male and female urinary tracts and male reproductive organs.

Vaccine Clinic Receive vaccinations to prevent the spread of disease from one person to another. Some vaccines are publicly funded and others may be at a fee.

Vocational Rehabilitation Enabling a person with an impairment (e.g., developmental, functional etc) or other health conditions to access, maintain, or return to their occupation.

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